Please read the policies before booking

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*By booking with us, you acknowledge and agree to this policy.

Thank you for your understanding, and we look forward to seeing you!

- BOOK YOUR SERVICE -

Appointments can be booked online using the button below or by calling us at 516-642-3250.

- REQUIREMENTS TO BOOK AN APPOINTMENT -

A valid credit card is required to secure your appointment. Your card will not be charged at the time of booking—it is only used to hold your reservation. However, a fee will be applied if you cancel or reschedule within 12 hours of your appointment or if you fail to show up.

- CONFIRMING APPOINTMENT -

As a courtesy, we will send a text reminder one day before your appointment. If you need to cancel or reschedule, please do so at least 12 hours in advance to avoid any cancellation fees.

- PAYMENTS -

Cash is preferred; however, we also accept all major credit/debit cards, contactless payments, and Zelle/Venmo.

Please note: Cash payments are required to redeem any discounts or special offers.

- CANCELLATION & RESCHEDULE & NO-SHOWS -

At Lashpop, we understand that unexpected things happen. However, when appointments are canceled last minute or missed, it impacts both our technicians and clients who may have wanted that time slot. To ensure fairness and efficiency, we kindly ask that any changes to your appointment be made in advance.

  • Late Cancellations & Reschedules (within 12 hours of your appointment): A 25% fee of the scheduled service will be charged to the card on file.

  • No-Shows: If you fail to show up for your appointment without notice, a 50% fee of the scheduled service will be charged.

We appreciate your cooperation in providing at least 12 hours’ notice for cancellations or reschedules. This allows us to offer the appointment to another client and ensures our technicians' time is respected.

- LATENESS POLICY -

We understand that traveling in NYC can be unpredictable. However, to ensure a smooth experience for all clients, please note the following:

  • Clients who arrive more than 10 minutes late may be required to reschedule and will be charged a late reschedule fee.

  • Alternatively, if you choose to proceed with the appointment, your service will be completed within the remaining appointment time while still being charged the full service price.

  • Late arrivals will not be eligible for our free fix policy.

We appreciate your understanding, as lateness affects both your results and our ability to stay on schedule for other clients.

- BEFORE & DURING YOUR SERVICE -

To ensure the best experience, please follow these guidelines:

  • Arrival: Please arrive 10 minutes before your scheduled appointment to allow time for check-in, consultation, and any necessary preparations.

  • Makeup & Contacts: Be sure to remove any mascara before your appointment. If you wear contact lenses, we provide disposable cases and solution for safe storage.

  • During Your Service: To maintain a calm and comfortable environment:

    • Mute personal devices to minimize distractions.

    • Refrain from talking during your service, as movement can interfere with lash application and affect your final results.

- REFILL POLICY -

To maintain full, fresh-looking lashes, we recommend scheduling a refill every 2-3 weeks. Refill pricing is based on the number of days since your last appointment: 1 Week (1-7 Days) | 2 Weeks (8-14 Days) | 3 Weeks (15-21 Days) | 4 Weeks (22-28 Days)

After 4 Weeks (28+ Days), a refill is no longer applicable, and your service will be considered a new set. Please book a removal + new set, and we will waive the removal fee at checkout.

Refill Restrictions:

  • Bottom lash extensions are not eligible for refills and will be charged as a new set.

  • We only provide refills for lashes applied at Lashpop. If you have extensions from another salon, please book a removal + new set to ensure consistency in quality and materials as we cannot guarantee another salons work.

- REFUND & FREE FIX POLICY -

We do not offer refunds. However, if you are not satisfied with your service, we are happy to provide a complimentary fix within 3 days of your appointment.

To request a fix, please call or text us at 516-642-3250, and we will do our best to accommodate you. Our goal is to ensure that every client leaves happy with their new lashes!

- DISCLAIMER -

Lashpop is not responsible for any allergic reactions that may occur during or after your appointment. However, if you experience an allergic reaction, please contact us immediately, and we will remove your lashes at no additional cost. Clients who are concerned about potential reactions are encouraged to schedule an allergy test at least 24 hours before their scheduled appointment. During the test, a technician will apply a few lashes to assess your sensitivity.